I once had a customer service experience with an Apple phone that was so Kafkaesque that I bought a Pixel the same day. I'm not saying that the Pixel is good or that you should think it's good or that Apple is evil or anything like that. It just occurred to me that it was within my power to never have this particular experience again. I can have other bad experiences, but when I realized I could consign this particular one to The Void I leapt with ravenous hunger.
January 27, 2025